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Patient FAQs

What should I expect?

An initial assessment is an opportunity to discuss your concerns, ask questions, clarify confidentiality and assess whether therapy may benefit you.  It is also an opportunity to see if you can 'get on' with your therapist and work with them.


How do I get an appointment?

You will normally need to be referred via your GP, Consultant, Solicitor, Insurance Company or your employer's Occupational Health Officer.  They will make the referral to us and you will be contacted with an appointment via email, telephone and/or letter.  If you are self-referring it is best to speak to Professor Long to agree the way forward.


How much will it cost me?

Fees are charged on an hourly basis.  You will be fully informed of the applicable rate, prior to any consultation.  If self-funding, payment can be made by cheque, bank transfer or cash.


Will my private health insurance cover payment?

Professor Long is registered with many of the health insurance providers, e.g. BUPA, AXA/PPP, Cigna, Aviva etc.  However, you will need to check with your provider to establish what level of cover you have for psychological treatment.  The Insurer will advise you if an excess is payable, how many sessions are authorised, what to do if further sessions are required, and will provide you with an Authorisation number to bring to your first session.


How many appointments will I need?

After an initial assessment, Professor Long will discuss a treatment plan with you.  As every case is different, there is not just one answer. Some conditions can be treated within a few sessions, whilst others may require several months of treatment.  You will always be informed of your progress and always remain free to discontinue treatment at any time you wish.


Do I have to attend at the same time/day?

Many people prefer a regular time/day as it fits in with their other commitments.  We do try to accommodate this as far as possible, however we may not always be able to offer the appointment times requested.


Will you write to anybody about my treatment?

We normally write to the person who referred you to keep them informed of the treatment you are receiving and your progress.  However, if you have any objections to this we are happy to respect this as long as we are not in breach of our professional codes of conduct.


Will the content of my sessions remain confidential?

All Psychologists are bound by their Codes of Conduct and Ethics with regard to confidentiality.  Should there ever be a need to share information with others, it would only be given with your consent.  We will not breach your confidentiality in any way unless there is a serious issue of risk to yourself or others.


Will you inform anybody about any criminal activity I may disclose?

We are bound by our Code of Conduct to inform the relevant bodies of any serious criminal activity that is divulged to us during the course of your treatment.


Can I withdraw from treatment part way through?

You are free to stop at any point during your treatment at no cost to yourself.  However, if you cancel with less than 48 hours notice there may be a charge for that session.


What do I do if I am unhappy with the treatment or have a complaint?

If you have any concerns about your treatment you are advised to first discuss your concerns with your practitioner.  If you are unable to resolve the difficulty, then please bring your concerns to the attention of the appropriate Professional Registration bodies.


Can I bring a friend or partner with me?

Many people bring someone along with them for support, particularly on their first visit or until they feel comfortable.  If it is appropriate, you may wish them to join you during your consultation, but quite often they will wait in a separate waiting room, allowing you the time and space to talk freely to your practitioner.